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Queries about switching
Queries about switching
If you have a query about how the switching process works, here’s a good place to find out more information.
•
What are tariffs?
•
Can you estimate how much gas & electricity I use?
•
What happens when I switch?
•
Will there be an interruption to my supply?
•
I’m a business customer - can you help me?
•
What is a meter number?
•
Are your prices up to date?
What are tariffs?
The term tariff refers to the name of a gas and/or electricity plan. It’s not a fee in the normal sense of the word, but it does determine the rates you are charged as well as any additional features.
Click here
to visit our page on the choice of tariffs available, including fixed, capped, standard and online.
Can you estimate how much gas & electricity I use?
Yes, we can estimate your usage for you if you don't know it. On the screen where you enter your current tariff details, select
'I don't know my gas usage' and/or 'I don't know my electricity usage'
, and you can then select from High, Medium or Lower usage depending on your property size. We can then use this information to provide you with an estimate of your consumption and
find the best plans to suit your needs
.
What happens when I switch?
Watch our brief video guide explaining the process
Will there be an interruption to my supply?
There will be
no interruption
whatsoever; you will be able to use your gas and/or electricity throughout the process.
There is no need to change any meters, wires or pipes – your new supplier uses the same equipment as your old one.
The only changes that you will notice will be a
lower bill and/or improved customer service
from your new supplier.
I’m a business customer - can you help me?
Yes, of course. In fact we have a unit
specialising in business energy
.
Because business tariffs are individually negotiated with suppliers they cannot be put on a calculator. However, we have contracts with most of the cheaper suppliers in the market so we can save you money, and we have a
team of expert business advisors
to help find you the right tariff.
Once we have your basic details, a business advisor will call you back and explain what happens next.
to visit the energyhelpline business team homepage
or call us on
0800 008 77 72 (Mon-Fri 9am-6pm).
What is a meter number?
All gas and electricity meters have unique registration numbers identifying them to suppliers. Meter numbers are normally noted on every bill you receive from a supplier. If you do not have access to your meter's identification number, we have a special tool which can automatically identify the meter details of 90% of UK addresses.
In the event that we cannot identify your electricity meter’s details you should contact your electricity supplier directly and request the information.
In the event that we cannot identify the details of your gas meter you can contact the
Meter Number Hotline on 0870 608 1524
, who will be able to help you.
Watch our video below for more tips on reading your meter.
Are your prices up to date?
Yes - we monitor suppliers and tariffs on a continuous basis. In most cases, we receive information before tariff changes actually come into effect. In this way we are able to provide you with the best advice based on the
most accurate and comprehensive data available.
to return to the Help & Info homepage.
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