E.ON unveils plan to help small businesses - 25/04/2012

Business electricity and gas supplier E.ON has introduced a new series of improvements to the services it offers enterprises, as part of a review into its customer relationships.

It will see seven steps implemented to ensure these users are able to get the best deal and keep their business energy bills as low as possible.

Chief executive of E.ON UK Tony Cocker said the firm has been working with customers to understand the issues its clients are facing and address the issues that impact on their confidence.

He stated: "We're pleased to announce a series of commitments for our small business customers which will help improve their overall experience."

This will include help finding the best product, managing accounts and offering assistance when needed.

Initiatives will include improved billing standards to reduce errors that may result in firms owing large amount in back bills, as well as bringing in a clearer format to help small businesses better understood what they owe.

Procedures will also be implemented to ensure debt repayment agreements are fairer and offer better communication when companies are nearing the end of their contracts.

Mr Cocker added: "The changes don't end here and we want to go even further ... I want our customers to know that we're always fair, open and genuinely helpful."

The announcement comes shortly after research by British Gas revealed many businesses may be missing basic opportunities to improve their energy usage.

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