Confidence in energy suppliers low in Scotland - 22/03/2010
A new survey reveals many consumers in Scotland are unsatisfied with the level of service they receive in from energy suppliers.
According to research conducted by Consumer Focus, over a quarter (28 per cent) of customers have had a complaint about their electricity or gas company.
Moreover, Scotland has the lowest level of consumer confidence across the country, with those in poor health or financial circumstances most likely to rate their energy suppliers poorly.
The survey found that many Scottish consumers are unaware of how to compare energy providers and switch to cheaper alternatives.
Marieke Dwarshuis, director of Consumer Focus Scotland, said: "Many consumers believe that they are getting a poor service from the energy market across the full range of performance indicators.
She added that energy suppliers need to take urgent action to address the concerns of their customers to improve overall satisfaction and confidence levels.
Consumer Focus plans to launch a campaign later this year aimed at raising awareness of how consumers can switch energy providers.
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