A move has been made by one of the country's largest energy suppliers to reassure customers over the threat of a strike.
Director of heating services at British Gas Matthew Bateman said that the energy supplier has "robust" plans in place to ensure that customers remain unaffected by any strike action taken by workers.
He added that the company is disappointed by the result of the GMB union ballot, which found a majority of members to be prepared to take strike action.
"We are, of course, disappointed by the GMB's action - especially as our engineers, who have worked so hard over winter, recently voted British Gas one of the top 25 big companies to work for in the Sunday Times survey for the second year running," said Mr Bateman.
He argued that GMB has still not given the energy supplier details of the grounds for the dispute, despite being asked several times.
GMB says it wishes to see an end to the bullying culture among management at the organisation.
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