Energy suppliers 'should compensate some doorstep customers' - 25/07/2011
Energy suppliers should reimburse customers who were mis-sold supposedly cheap gas and electricity deals through doorstep sales, the energy and climate change committee has stated.
Evidence heard by the group pointed to up to 40 per cent of customers receiving a worse deal when they switched suppliers on the doorstep, with allegations that vulnerable consumers in particular were targeted by doorstep salespeople.
Tim Yeo, chair of the committee, commented: "There is mounting concern in Parliament about the doorstep-selling techniques of large energy companies.
"If it turns out that consumers are being persuaded to switch contracts when it's not in their best interests, by salespeople keen to earn commission, then it would only be right for the energy companies to cough up compensation."
Mr Yeo added that suppliers should quit their "Del Boy" sales techniques.
It comes after Scottish and Southern Energy announced it was suspending its doorstep sales earlier this month.
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