E.ON highlights changes to services - 20/04/2012
Energy supplier E.ON has unveiled a range of improvements to its customer services to help people looking to get cheap electricity and gas.
The firm has offered an update on changes brought in as part of its Reset Review, which was launched in January and looks at every aspect of the company's relationship with consumers.
This has so far led to E.ON simplifying its offerings by scrapping confusing tariffs, being more transparent over profits and tackling issues with poor customer service.
Recently, figures from Consumer Focus revealed the firm saw a seven per cent increase in the number of complaints it received in the final three months of 2011 compared with the previous quarter.
Chief executive of E.ON UK Tony Cocker said: "When I started this job back in October, I was disappointed at how poorly energy customers viewed our industry, so I challenged everyone at E.ON to really look at how we treat our customers."
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