Cheap gas users ask for compensation after supplies were cut - 17/12/2010
Cheap gas users in a village in Scotland have started asking for compensation after their supplies were cut off at the weekend.
According to the Stirling Observer, almost 150 residents in Bannockburn were left without power for more than 30 hours after water damage affected the local gas network.
Energy supplier Scotia Gas Networks provided vulnerable households with electric heaters, which they have had to use at their own expense, said Stirling MSP Bruce Crawford.
The politician has written to the cheap energy company to ask for compensation for his constituents as a gesture of "seasonal goodwill".
"I'm asking gas suppliers, as well as Ofgem, not to be Scrooges in compensating those affected by the interruption to gas supplies," he said.
According to Ofgem guidelines, energy suppliers only offer compensation for the period after the initial 24 hours, which will leave residents "considerably out of pocket", the SNP representative added.
A spokesperson for the energy company noted that accountholders should speak to their gas supplier regarding compensation claims.
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