SSE reveals complaint figures - 02/11/2011
People looking to perform an energy comparison to find cheap electricity and gas deals may be interested in the latest complaints figures released by Scottish and Southern Energy (SSE).
The company stated it has published the statistics as part of a drive towards greater transparency, which it claimed is a crucial step in winning the trust of consumers.
Therefore, it revealed that in the three months from July to September this year, it received 187 complaints through the Energy Ombudsman.
SSE observed this accounted for 8.2 per cent of the total number received by the organisation, despite it having a 20 per cent share of the market.
It added that Consumer Focus received 58 complaints from SSE customers, while Consumer Direct handled 40.
Director of customer service at SSE Tony Keeling commented: "We believe the way we deal with any customer who has cause to complain is fair and transparent and that is why we are publishing our complaints data on our consumer websites in a clear way."
Recently, chief executive of the firm Ian Marchant confirmed that the company will remove any price differentials between the deals it offers its online and offline customers.
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