Npower called up on phone 'misuse' - 11/07/2011
Cheap energy users might be pleased to hear that energy supplier npower could be reprimanded for its use of silent calls.
Communications watchdog Ofcom announced that the company, along with, HomeServe could face fines of up to £2 million because earlier this year both firms made a series of abandoned marketing calls which can be construed by customers as distressing or harassing.
Ofcom said npower "persistently misused an electronic communications network or services by virtue of its use of an automated calling system".
These "included marketing content within a recorded information message played in the event of an abandoned call".
Both companies have until August 10th to stop this marketing strategy and "cease the misuse identified" or else face a large fine from the industry regulator.
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