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Citizens Advice and Consumer Focus launch energy debt campaign - 16/11/2011

Those struggling to pay high bills sent to them by their energy suppliers may be able to benefit from a new campaign launched by Citizens Advice and Consumer Focus.

Concern over the number of people who have outstanding payments with their gas or electricity firm has prompted the two organisations to introduce the Plug the Debt initiative.

It aims to reassure consumers regarding their rights when owing money to their supplier and notes being in debt may not prevent customers from switching to a cheap electricity or cheap gas package.

"We want people to know that help is out there," remarked chief executive of Consumer Focus Mike O'Connor.

"Your supplier has to help you if you have problems affording your bills," he added, noting higher energy prices, coupled with the rising cost of other essentials, may cause some people to struggle financially this winter.

Saga is also looking to assist those who may struggle with their energy bills in the coming months by backing the Surviving Winter campaign, which will allow pensioners to pass on their Winter Fuel Payments to those in greater need of the funding.

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