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New Ofgem powers to help people claim refunds? - 25/01/2012

Millions of people who have overpaid due to inaccurate meter readings by their electricity and gas providers may be able to claim refunds directly from Ofgem if new proposals are implemented.

Ministers are considering giving the regulator greater power to compensate domestic energy users who were overcharged due to inaccuracies or errors made when calculating usage, the Daily Express reports.

A spokesman for Ofgem said: "We have been seeking these powers as it would be an additional protection for customers. The secretary of state has said that he will support this."

Recently, a study by Which? found these problems are the most common source of complaints to energy suppliers, while people could be missing out on £4 million a year in unclaimed compensation.

The new powers would sit alongside the current energy ombudsman rather than replacing it, while Ofgem could also compensate people who have been mis-sold deals on their doorstep.

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