Ofgem makes energy suppliers deliver more detailed bills - 28/06/2010
Energy regulator Ofgem has unveiled plans to include more detailed information for energy suppliers of household utility bills.
Under the new regulations, which come into force on Thursday June 1st, all households will receive annual statements between July 1st and December 1st depending on the billing cycle of their energy supplier, reports the Guardian.
The statements will show consumers exactly which tariff they are on, how much energy they have used over the past 12 months and the estimated cost of energy for the following year.
Energy suppliers will have to show any premiums or discounts that their customers receive and any that they could be eligible for. Statements will also have to contain information about how to switch energy tariffs.
Ofgem is also introducing new standards which stipulate that energy suppliers must not sell customers products or services that they do not fully understand or products that are not appropriate for their specific needs.
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