Consumers voices 'must be heard' for Green Deal to be successful - 07/07/2011
If householders wanting to compare energy prices are to get anything out of the Green Deal, their voices must be heard.
This is the call from Consumer Focus, which has argued that the government faces "massive hurdles" to people taking part in the scheme, such as a "huge lack of trust" in energy suppliers and home maintenance services.
Audrey Gallacher, director of energy at the lobby group, commented: "As energy prices rise and the cost for improving our energy supply and cutting carbon emissions is passed on to customers, it is more important than ever that consumers are helped to cut their bills by making their homes more energy efficient."
She pointed out: "A coherent strategy on how to encourage consumers to take up energy efficiency measures is essential but equal priority must be given to consumer protection."
Cheap energy customers should also be confident that energy suppliers are trustworthy and they will not face being disconnected should they fall behind on their Green Deal repayments, Ms Gallacher added.
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