EDF unveils Customer Commitments pledges - 27/03/2012
Energy supplier EDF has unveiled a range of measures designed to help people get cheap gas and electricity and rebuild consumer confidence in the firm.
These include ensuring vulnerable customers will automatically benefit from the firm's best prices by offering rebates to those who are not currently on the provider's cheapest tariffs.
Around 150,000 people are expected to be eligible for this over the next year under criteria set out by the Department of Work and Pensions, with the average refund expected to be around £40.
Chief executive of the firm Vincent de Rivaz said: "I am determined to make EDF Energy a better kind of energy company. Our commitments build on our track record and set out what we will do to earn the trust of our customers."
He stated the Customer Commitments charter is based on offering fair value, a better service and added simplicity.
Last week, Mr de Rivaz told an audience at the University of Exeter energy suppliers must work to regain the trust of consumers, after several years of price rises eroded faith in the industry.
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