Ombudsman creates 'anti-valentine' message to energy firms - 15/02/2012
The energy ombudsman has marked Valentine's Day by sending a critical message to energy suppliers in the form of a poem.
Entitled "It's not me, it's you", the piece was created with the help of the Poetry Society and poet Matt Harvey and is said to "redress the balance by sending an anti-valentine message to the energy companies".
The rhyming verse - told from the point of view of a consumer - criticises energy firms for their poor customer service, highlighting issues such as "startlingly high tariffs" and a lack of response to enquiries about bills.
It concluded by informing companies that the customer is leaving them, which may encourage individuals to consider performing an energy comparison in order to find a better deal.
In response, gas and electricity provider E.ON came up with a poem of its own, highlighting the improvements it is making to its services, citing the "simple, honest and transparent talk" it is aiming for and its investments in new energy sources.
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