Save up to £461* on your energy bills & pocket up to £40 cashback!

Need some help?

We've covered a number of commonly asked questions below.

• Cashback FAQs

  How do I qualify for cashback?

  To qualify for cashback, you need to either switch your energy through a cashback website or mention it to one of our call centre agents when switching over the phone.

  We’ll then get confirmation from your supplier that your switch has gone live.

  How much will I receive?

  £40 for a dual fuel switch over the internet or £30 through the call centre £20 for a single gas or single electricity switch over the internet or £15 through the call centre When will I receive the money?

  You will receive your cashback after your switch has gone live and been confirmed by your supplier which takes between 90 to 120 days.

  How will I receive the money?

  If you’re paying for your new energy deal by direct debit we’ll send the money straight to your bank account. Otherwise, we’ll send you a cheque in the post.

  The payment will appear as energyhelpline on your bank statement and it’ll come from our holding company’s bank account, Fundraising Innovations Ltd.

• Why should I switch suppliers?

  There’s money to be saved!

  Whilst we can’t guarantee that we’ll be able to find you a better deal, it’s well worth checking. It only takes a few minutes of your time, and we’ll be able to tell you today whether we think you could be paying less for energy. There’s no reason to keep overpaying, especially when switching with us is so simple and hassle-free.

  You’ll also be fixing your price, which means that you won’t be subject to price rises during your new contract.

• Are there any hidden costs?

  Absolutely not, our service is free for all customers. This covers everything from visiting our website or calling our UK-based call centre, and switching to your new supplier.

  We are here to provide you the best deals available in your area, and from a range of UK suppliers.

• Is there any obligation to switch?

  Definitely not, calling us or visiting our website does not lock you into a new tariff. We are here to provide you with all the information you need, and you can take as much time as you need before making a decision.

• After switching suppliers, what do I need to do?

  Once you’ve made a decision, we will send you an email to confirm the switch.

  From there, we will process and forward your details to your new supplier. They will then contact you to inform you of your new tariff start date. You must ensure that you take a meter reading on this date, so that you are billed for the correct amount.

• Will my energy supply be interrupted if I switch?

  No, there is simply no reason for this to happen. Your actual energy supply is not changing, so there won’t be any interruption. Everything happens behind the scenes, so if you’ve picked a cheaper through us then the only difference you should notice will be your energy bills going down.

• What is Ofgem?

  The Office of Gas and Electricity Markets is an independent body that regulates the energy market.

  This body was created to protect consumer interests in the energy market. This is done by regulating price caps, revising supplier regulations, and by promoting innovation and competition amongst suppliers.

• Where can I find helpful, independent information and advice about energy efficiency?

  If you’re looking for some really useful advice on energy efficiency then visit Energy Saving Trust, Citizens Advice and the Government’s energy grants calculator.

  The Energy Saving Trust is a leading, trusted organisation helping people save energy on a daily basis.

  Citizens Advice is a renowned service in the UK which provides free assistance and guidance on a range of subjects, including energy.

  The Government’s energy grants calculator offers personalised energy efficiency advice based on your postcode, and relevant information such as available grants.