Privacy Policy Information

energyhelpline.com (a trading name of Fundraising Innovations Ltd) takes your privacy seriously. This Privacy Policy explains the steps we take to ensure information about you is kept secure and confidential, and how we use any personal information collected from you through the use of this site.

Please read this Privacy Policy carefully; once you use our website and services you will be regarded as having read and accepted it.

Fundraising Innovations Ltd (company number 04426857) is the data controller in relation to the Services and your personal data. Our registered address is The Cart Wagon Lodge, Friday Street Farm, Friday Street, East Sutton, Kent, ME17 3DD.

What personal information do we collect?

We will request specific data needed to provide the Service; this will include full name and gender, address, date of birth and contact details. Where suppliers request previous address history for credit checks, and bank sort code and account number in order to set up Direct Debits, we will ask you for this information. We do not require special categories of personal data (such as political, or religious beliefs).

Once you begin to use our site we will collect your Internet Protocol (IP) address; this may be processed at a later date if we are asked to investigate fraudulent activity on our website.

How do we use your personal information?

If you have requested to switch suppliers we will process your personal data to support that process; our lawful basis for processing your data is ‘performance of a contract’ with you. We are unable to provide our service if you choose not to provide your data.

Your phone number and email address are collected so that energyhelpline.com and your new supplier can contact you about your switch.

Processing is also carried out for the purposes of ‘legitimate interests’ pursued by us, or our agents and service providers, utilising the least amount of personal data necessary for the particular task. We may monitor calls to provide customer service support, and for training and quality purposes; this helps us improve the service we provide. energyhelpline.com may disclose and use personal information collected about you within its own organisation for the purpose of internal business administration and analysis, completing any transaction you are undertaking with us, providing any goods or services to you, associated administration, or obtaining professional advice. We may need to pass your data to our agents and service providers, which may involve passing your data outside of the European Economic Area; we have appropriate safeguards in place for when that happens, which include using appropriate contractual clauses and ensuring that the third party is appropriately accredited to process personal data safely.

If you request to be kept informed of services that we offer your data may be used for marketing purposes by all divisions of Fundraising Innovations Ltd. If you have used the service through a third party we will share contact details with them, or their marketing partners and agencies in line with their normal practice.

We will not rent, trade, or sell your data to others.

If you have any queries about the data we hold about you, or about the safeguards we have in place to protect it, you can contact our Head of Quality and Compliance at data@energyhelpline.com.

Your data will be stored securely for a period of 7 years to comply with financial requirements.

By using the website and our services you are also agreeing to the use of personal information by Fundraising Innovations Ltd and regulatory/governing bodies for the purpose of compliance monitoring.

If you enter a contest or another promotion, we will use the data so that we can administer the contest, or promotion, and notify any winners.

We monitor customer traffic patterns and site usage (using Decibel Insight) in order to help us develop the design and layout of the website.

Decibel Insight does not track your browsing habits across other third party websites.

For more information about the data practices of Decibel Insight please visit their Privacy Policy at https://www.decibelinsight.com/privacy-policy.

You can opt out of Decibel Insight tracking by visiting https://www.decibelinsight.com/optout.

We do not carry out automated decision making.

Security

Our website is a "Thawte Secure Site" and keeping information about you secure is very important to us, however, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk. Sensitive information, for example, your security information and bank account details, is encrypted to minimise the risk of interception during transit.

We have security procedures in place to protect the loss, misuse, or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected, or processed via the website is encrypted making it secure, inaccessible, and unrecognisable to any third parties.

We have put procedures in place to deal with any suspected personal data breaches and will notify you and the supervisory authority of a breach where we are legally required to do so.

Cookies

A cookie is a very small text file placed on your computer by a web browser, which has been sent by a web server.

As part of our initiative to comply with recent legislation on the use of cookies, and to ensure you're clear about your privacy when using our service, we've created a dedicated page that explains how we use cookies on our website. To go to this page and find out more, please click here.

Your Rights

You have the right to request access to your data; have it amended if it is not correct; place restrictions on, or object to its processing; request erasure of your data; and have the right to data portability (provided in a format which other companies are able to use). If requesting any of the above from energyhelpline please provide in writing, or by email to data@energyhelpline.com.

If you opt into marketing permission you have the right to change your mind at any time; you can do so by emailing us at customerservices@energyhelpline.com.

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. If you have a concern we would appreciate the opportunity to deal it before you approach the ICO and request that you contact us in the first instance.

We may amend our Privacy Policy from time to time. If we make any substantial changes in the way your personal information is used we will make that information available by posting a notice on the website.

 

Press Information

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