Are you owed money from your supplier?
Here's how to get a refund
It’s likely that’s all you need to do. Industry regulator Ofgem has rules that force suppliers (including any of your previous suppliers) to refund you credit if you ask, unless they have very good reason not to.
Here’s where to call to ask:
Before you call, here’s a few things that may be worth knowing:
Getting a refund from your current supplier
- You’ll need an up-to-date meter reading to hand.
- You may want to reconsider if this is a good idea – see below
Getting a refund from an old supplier
- Typically, all you need to do is phone your old supplier, and provide your postcode (or former postcode if you’ve moved).
- If you have an old bill to hand, that’s useful (but not essential).
- There’s no limit on how many years you can go back.
- For additional help, use the free service myenergycredit.
- The average credit from myenergycredit is £50, so it’s worth pursuing!
Potential Pitfall: It may be worth rethinking if you want that credit after all. Here’s why.
This may cost you out-of-pocket down the line. That’s because it’s normal to build up credit during the summer, when you use less energy. The idea is that the surplus (the credit) helps cover your increased costs during the winter, balancing out the cost, which means no need to increase your monthly bill. There’s more info in this article.