Solarplicity customers taken on by EDF Energy
Ofgem appoint EDF to take over accounts of 8,000 domestic and business customers
Solarplicity’s 7,500 domestic accounts and 500 business accounts have been taken on by Big Six supplier EDF Energy, after the failed supplier ceased trading last Tuesday.
Ofgem confirmed Solarplicity’s collapse on 13th August, after the troubled firm officially became the 13th energy supplier to cease trading since last year.
Last month, Solarplicity handed over 43,000 customer accounts to Toto Energy after it was banned from taking on new customers in February, due to a large number of complaints regarding its customer service.
EDF have created a webpage detailing information about the switching process, which includes a detailed FAQ section.
An official Welcome Pack is being sent out to new customers, which will contain information about their new tariff and advice such as getting meter readings and how to handle credit balances or outstanding balances.
Below are some common questions that customers may have in regards to the matter.
I’m a Solarplicity customer; what will happen to my current supply?
Both Solarplicity and EDF have assured former Solarplicity customers that their current supply won’t be interrupted at any point during the switch.
What kind of tariff will Solarplicity customers receive?
EDF’s tariff will have no exit fees and the prices and tariff information are enclosed within the Welcome Pack being distributed this week.
What if I don’t like the tariff EDF have given me?
Wait until your Welcome Pack arrives, as this will confirm which tariff you have been placed on and it will make switching easier, because this will ensure that any credit or outstanding payments are settled.
If you find a cheaper deal with another supplier, then you can leave EDF without paying any exit fees.
What will happen to my credit?
EDF have pledged to honour all outstanding credit balances to former Solarplicity customers.
How about outstanding debt from my account?
Solarplicity will get in touch with you to discuss how to process outstanding payments, but this debt will not be transferred to your new EDF account.