Are you owed money from your supplier?

Here's how you can go about getting a refund if you're owed money.

How can you get money back from your energy supplier?

In the vast majority of cases, all you need to do is ask. Industry regulator Ofgem has rules that force suppliers (including any of your previous ones) to refund you credit if you ask, unless they have very good reason not to.

Energy customer suggesting how to get money back from suppliers.

Here are some useful contact details:

British Gas

0800 048 0202 

Mon-Fri 8am-8pm, Sat 8am-6pm

Co-op Energy

0800 954 0693 

Mon-Fri 8am-8pm, Sat 9am-4pm

EDF Energy

0800 096 9000 

Mon-Fri 8am-8pm, Sat 8.30am-2pm


0333 202 4856

Mon-Fri 8am-8pm, Sat 8am-4pm

First Utility

0800 011 5168

Mon-Fri 8am-7pm, Sat 8.30am-2pm


0800 073 3000

Mon-Fri 8am-8pm, Sat 8am-4pm

OVO Energy

0800 5999 440

Mon-Fri 8am-8pm, Sat 9am-2pm


0800 975 1662

Mon-Fri 8am-2pm, Sat 8.30am-6pm

Utility Warehouse

0800 781 7777

Mon-Fri 9am-5.30pm, Sat 9am-4.30pm

Before you call, here are a few things that may be worth knowing:

Getting a refund from an old supplier

  • Typically, all you need to do is phone your old supplier, and provide your postcode (or former postcode if you’ve moved).
  • If you have an old bill to hand, that’s useful (but not essential).
  • There’s no limit on how many years you can go back.
  • For additional help, use the free service myenergycredit.
  • The average credit from myenergycredit is £50, so it’s worth pursuing!

Getting a refund from your current supplier

All you need is an up-to-date meter reading to hand.

However, it may be worth considering whether you want that credit after all, as it may actually cost you down the line.

That’s because it’s normal to build up credit during the summer, when you use less energy. The idea is that the surplus helps cover your increased usage and costs during the winter, balancing it out so you don’t need to increase your monthly payment.

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