Popular guides
Explore our handy help guides for a complete A-Z in switching energy suppliers
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We answer every question you have on the Winter Fuel Payment.
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What are unit rates and standing charges?
We help explain the difference. -
The Difference Between Fixed And Variable Tariffs - Which Should You Pick?
Getting to know two of the most popular energy tariffs. -
Understanding energy tariffs
In this guide, we take you through the pros and cons of different energy tariffs. -
Glossary
Our energy glossary explains some of the main terms you're likely to hear. -
My supplier has gone bust, what should I do?
Here's what to do if your energy supplier has gone out of business. -
What happens if your supplier goes out of business?
Not to worry - there is a safety net in place for this rare occurrence. -
How to read your electric and gas meters: Step-by-step
We cover how to read different types of energy meters in your home. -
Is your fixed-rate tariff ending?
Here’s what to do if your fixed-price energy deal is coming to an end. -
Switching with a prepayment meter
Here’s what to do if you have a prepayment meter and want to switch.