Additional support for those in need sanctioned by UK Government

New measures for those most in need, including prepayment customers.

By Matt Maynard · 9th April 2020

The energy sector has agreed new measures with the British Government to ensure energy customers across the United Kingdom remain supplied with gas and electricity through these extremely uncertain times.  

These new measures focus particularly on help for those most affected by the social distancing and isolation measures, such as customers on prepayment meters who often have to leave the house to top-up their credit meter.  

Along with other customers prioritised, the talks with the government also covered topics such as:  

  • Customers who have been directly impacted as a result of lockdown measures, such as those who have lost a portion of their income or who have been made redundant.
  • Ensuring all credit meters remain connected, except in cases of safety, theft and vacant properties.
  • Extra care committed towards prepayment customers, such as extending credit, sending out pre-loaded top-up cards or allowing customers to nominate a third party to collect credit bought at a shop.
  • For those in financial stress, reducing or pausing prepayment bill payments for domestic customers will be considered and possibly assessed based on individual circumstance.
  • Making advice, information and guidance available to all customers who need it, as well as directing additional monetary support for those who are struggling financially.

Source: Energy UK


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