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Together Energy ceases trading

176,000 are left needing a supplier of last resort.

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By Matt Maynard · 19th January 2022

Together Energy Retail Ltd has announced it is ceasing to trade, with Ofgem protecting around 176,000 domestic customers.

Customers of Together Energy Retail Ltd who are in credit will have any outstanding balance honoured under Ofgem's safety net, along with being protected by the energy price cap when being switched to a new supplier.

All customers should wait until their switch to a new supplier has completed until they look elsewhere for a different deal. In the meantime, customers should take a meter reading ready for when the new supplier gets in contact. 

Neil Lawrence, Director of Retail at Ofgem, said:

“Ofgem’s number one priority is to protect customers. We know this is a worrying time for many people and news of a supplier going out of business can be unsettling.  

“I want to reassure affected customers that they do not need to worry, under our safety net we’ll make sure your energy supplies continue. Ofgem will choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your tariff.  

“Any customer concerned about paying their energy bill should contact their supplier to access the range of support that is available."  

Source: Ofgem

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