Contact Energy Helpline

We’re more than happy to hear from our customers, and it’s easy to get in touch.


Send us an email

Email us at and a member of our customer services team will be in touch to help you with your query.

Already switched but still need to speak to us?

Give us a call and our friendly team will do everything they can to help.

Call us on 0800 634 3868
Lines open: Mon to Fri - 9am to 8pm, Sat/Sun - 9am to 5pm

Christmas opening hours

Christmas Eve
9am - 5pm

Christmas Day & Boxing Day

Sunday 27th Dec - Thursday 31st Dec (including Bank Holiday Monday)
9am - 5pm

New Years Day

From the 2nd Jan 2021 (normal hours)
Mon to Fri - 9am to 8pm, Sat/Sun - 9am to 5pm

Switch your energy in minutes - save up to £* a year

A service you can trust

Ofgem confidence code stampTrustpilot excellent rating

How switching works

  1. Enter your details

    Answer a few quick questions and then we can find you some great energy deals based on your location and usage.

  2. Compare the best deals

    Once we’ve got your prices we’ll help you compare the best ones, and we can answer any questions you have too.

  3. We’ll handle the switch

    With us there’s no obligation, but if you want to take one of the energy deals then we’ll handle it all for you free of charge.