E.ON Next takes on Hub Energy customers

Ofgem has appointed E.ON Next to take on the failed supplier's customer base.

By Matt Maynard · 13th August 2021

Ofgem has instructed E.ON Next to take on the 6,000 domestic and 9,000 non-domestic customers of failed supplier Hub Energy.

E.ON Next offers its new customers a competitive tariff, while honouring outstanding credit balances of Hub Energy's old customers. 

All the customers of Hub Energy will have their energy supply continue as the transition completes. Customers of Hub Energy will be contacted in the coming days about the changes, and if they want to switch to a new supplier, they are strongly advised to wait until the switch to E.ON Next is complete to avoid complications. 

Neil Lawrence, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed E.ON Next as the new supplier for customers after Hub Energy entered insolvency. We understand that this news may be unsettling for customers, however they do not need to worry. Their energy supply will continue as normal, and all domestic and non-domestic customer credit balances held on their accounts will be protected by E.ON Next."

“E.ON Next will be in contact with customers over the coming days to assist them. Customers can ask E.ON Next to put them onto another tariff, but should customers wish to switch, we advise waiting for the transfer from Hub Energy to be completed. For urgent queries please contact E.ON Next directly.”

Source: Ofgem

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