GOTO Energy ceases trade, customers protected by Ofgem


22,000 customers will receive a supplier of last resort.

By Matt Maynard · 18th October 2021

GOTO Energy's 22,000-strong customer base will be protected by Ofgem's safety net, following the failure of their energy supplier. 

All credit will be honoured and energy supply will continue for all customers of GOTO Energy. 

Customers waiting to hear who their new supplier will be are advised to wait until they have been contacted by said supplier before they switch. 

Neil Lawrence, Director of Retail at Ofgem, said: 

“Ofgem’s number one priority is to protect customers. We know this is a worrying time for many people and news of a supplier going out of business can be unsettling."

“I want to reassure affected customers that they do not need to worry: under our safety net we’ll make sure your energy supplies continue. If you have credit on your account the funds you have paid in are protected and you will not lose the money that is owed to you."

“Ofgem will choose a new supplier for you and while we are doing this our advice is to wait until we appoint a new supplier and do not switch in the meantime. You can rely on your energy supply as normal. We will update you when we have chosen a new supplier, who will then get in touch about your tariff."

“Any customer concerned about paying their energy bill should contact their supplier to access the range of support that is available."

Source: Ofgem

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