SSE Business Energy: What You Need to Know
SSE's domestic portfolio was acquired by the OVO family in 2020.
This allows SSE to focus on the UK business energy market.compare our best energy deals and switch in minutes
SSE Business Energy payment and billing
There are various payment options available for businesses depending on overall consumption and tariffs.
- - You don’t have to worry about paying your bills on time
- - You can change the Direct Debit date so you know when your bill comes out
- - You’re protected by the Direct Debit Guarantee
What is the Direct Debit Guarantee?
The Direct Debit Guarantee states that any company you have a Direct Debit with must let you know in advance how much will be taken from your bank account and at which date so you are prepared for the money to be going out. If a mistake is made, you are entitled to a full and immediate refund to the account from which the money was taken. The Direct Debit Guarantee also states you can cancel your Direct Debit anytime.
You can manage your SSE energy bills and payments via an online account, where SSE lets you know your bill is ready to be looked at before the Direct Debit is taken out of your account.
SSE Business Energy customer support
SSE’s website has a very in-depth help page that can be accessed by operating the top tabs on SSE’s homepage.
On the Help page, you’ll be able to navigate to other pages designed to help SSE customers sort out any issues they might be having or any questions they might need answering. SSE includes four main help topics; energy, broadband, boilers and heating, and your account, with one extra help topic for emergency help. Within each case is a lot of content to help you.
If you need to speak to an advisor, you can contact SSE customer support by phoning the following number: 0345 026 2658.
Emergency help numbers
As all good energy suppliers should, SSE has emergency numbers on its website under its emergency help section as mentioned above.
It has a 24-hour gas emergency services number: 0800 111 999. This is the number you need to call if you have any concerns regarding carbon monoxide or gas leaks.
For electrical emergencies, you’d need to dial 105, which will direct you to the network distributor’s emergency number for your area. This is the number you’d call if you have any concerns over an electrical fault in your house or if there is a power cut in your area and you’d like to know more information.
SSE’s customer ratings
As you’d expect from such a large utility company, SSE is held in high regard when it comes to its customer service.
Out of almost 10,000 reviews at the time of writing, SSE has 4.4 stars out of five with an “Excellent” rating.
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Your SSE Energy Bill Explained
All energy bills contain important information, even if they use technical terms, so it's essential you know how to read your energy bill. This is true for SSE and their energy bills, or whoever your energy supplier is.
That's why we've put together this guide, to explain every aspect of SSE's energy bill, whether you're trying to make sense of your bill, or if you need specific details because you want to switch energy suppliers.
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What does an example of one of SSE's energy bills look like?
Before walking you through SSE's bill, let's begin with an example of one of their bills. Yours should look similar to the sample bill below:
1. Payments and balance
Your payments and balance overview is just a snapshot of what you’ve paid and whether you’re in debit or credit. It’s best to find yourself in credit over the warmer months, and then this accounts for your higher usage when it’s cold. Your monthly payments are chosen based on your annual usage and should see you in credit at the right time.
SSE highlights your projected annual spending based on usage information. This leads to information about the cheapest tariffs available from this supplier.
3. Tariff recommendations
If you could be saving money by switching to another SSE tariff then you’ll find that information here. SSE highlights the cheapest similar tariff (for example, a green tariff), followed by the cheapest overall tariff. Get in touch with them if you want to switch.
4. Tariff name
This is simply the name assigned to your fixed or variable tariff. It usually includes the month and year that the tariff ends, and after that you’ll move onto the supplier’s default tariff and probably pay more. It’s a date worth remembering!
5. Payment type
This is a reminder of how you pay your bill, so if you see ‘Direct Debit’ then you know the payment comes out automatically. If you’d like to change this then get in touch with your supplier.
6. Tariff end-date
This confirms the end date of your tariff. It’s really important to make sure that you get a new deal in place, and that you don’t simply default to an expensive standard tariff. You have the option of either getting a new offer from your supplier or shopping around for something better.
7. Exit fee
This is important information, as it warns you about any cost to exit your contract. If you want to switch during your contract and there is an exit fee, you’ll almost certainly have to pay it. Some deals don’t have an exit fee, leaving you free to switch at any time for no cost.
These will let you know how much gas and electricity your supplier expects you to use. You can use this information when you compare energy deals and you are asked for your annual consumption, or you can do it based on how much you spend.
9. Energy usage and cost
Here you’ll see your energy usage and cost. There are two different parts to your cost of energy - your unit rate and your standing charge. These are combined to create the cost of gas and electricity. SSE offers a comparison against last year on the following page.
10. Electricity supply number (MPAN)
This is your electricity supply number or Meter Point Authentication Number. You’ll usually find it has an ‘S’ before it, and, as with the gas number, it can be handy to know where to find it.
11. Contact information
Here you’ll find various methods of contacting SSE. There’s a lot of information packed into one page, but SSE makes the emergency/power cut contact number clear in the top-right corner. You’ll also find emails, phone numbers and addresses, should you wish to get in touch about your account or a complaint.