As a trusted and accredited energy comparison service, Energy Helpline is here to bring you specific supplier reviews. If you’re looking to switch and have found a great deal with a supplier you don’t know much about, reading these guides might just be in your best interest.
In this specific supplier review our focus will be on EDF Energy, where we will aim to tell you about every area of its business so you don’t have to go sifting through various pages on EDF Energy’s website.
EDF Renewables
EDF’s main focus is to help Britain achieve its goal of Net Zero by 2050 by being Britain’s largest generator of zero carbon gas and electricity. EDF Renewables is a renewable energy company built with the good of the planet in mind, taking on the responsibility of developing and building renewable infrastructure.
Owning 33 wind farms in the UK and two off-shore, EDF Renewables is one of the United Kingdom’s leading names in renewable energy. Specialising also in solar and battery storage technology, EDF Renewables is constantly seeking further expansion in the name of green energy throughout the UK and Europe and is designing more modern methods of producing wind energy to bring the price of energy down for energy consumers across the UK.
EDF Energy’s energy tariff options
For standard energy meters the EDF energy tariff options are as follows:
Easy Online Fixed
- Complete online account management
- Fixed energy unit price until end of tariff
- Direct Debit payment
- Early exit fees apply
- 24/7 support
Easy Online Fixed + Bundles
- Add home services or smart home devices
- Complete online account management
- Fixed energy unit price until end of tariff
- Direct Debit payment
- Early exit fees apply
- 24/7 support
Total Service
- Call centre support
- Direct debit, cash or cheque
- No early exit fees
- Fixed energy unit price until end of tariff
Standard Variable
- Call centre support
- Direct debit, cash or cheque
- No early exit fees
- No tariff end date
For prepayment energy meters customers, the EDF energy tariff options are as follows:
Prepay Total Service
- Call centre and 24/7 support
- No early exit fees
- Fixed energy rate until tariff end
Standard Variable
- Call centre and 24/7 support
- No early exit fees
- No tariff end date
EDF Energy’s payment and billing
The payment methods EDF offers depends on the tariff type you opt for when you become a member of its customer base, as you can see from the list of EDF tariffs in the section above.
However, there are various means of payment that EDF Energy accepts. These are as follows:
- Online payment or mobile app payment
- Payment phone line
- By Direct Debit
- Prepayment
- Smart Pay As You Go
- Cash or Cheque
- Bank transfer
Paying online or via the mobile app
Paying your EDF energy bill online is easy thanks to your MyAccount. Follow the steps below to make a payment online:
- Log into MyAccount
- Click on the ‘Make a Payment’ link
- Enter the amount you want to pay
- Click to enter your card details or select to use a stored card
- Complete the fields on the card payment page
- Click to pay now.
Paying over the phone
You can make an automated payment over the phone by calling EDF’s free-to-call number on 0333 200 5108.
Direct Debit
When you first take out a tariff with EDF you’d have had the choice to make your payments via Direct Debit. If you did not choose this option and wish to set up a Direct Debit to pay your energy bills each month, you can do so online via MyAccount.
Choosing to pay by Direct Debit is the most efficient way a person can pay for their energy as it spreads the higher cost of your winter energy across the whole year. You also get the lowest unit rate across all other payment methods.
Prepayment
If you are a prepayment customer, you can pay your EDF energy bills by topping up your prepayment card or key at a PayPoint, Payzone outlet or at a Post Office.
Smart Pay As You Go
You can use the EDF mobile phone app to top up your smart Pay As You Go meter. With the app you can also check your balance, set up auto top-ups while also being able to view your top-up history.
Cash or Cheque
You can pay your energy bills by cash or cheque by visiting your bank or building society, which might also incur a fee. If you’re wanting to pay for your energy via cheque, you should make the cheque payable to EDF Energy Customers Ltd and your EDF Energy account number should be written on the back.
Bank transfer
If you want to pay for your energy via a bank transfer, EDF Energy’s bank details are as follows:
Account number: 13845095
Sort code: 40-05-30
The reference must be your EDF account number. You can find your account number on your latest bill and it starts with the numbers '67'.
EDF Energy help and support
Priority Services Register
If you’re having a particularly tough time due to stress, illness, bereavement, disability or debt, EDF Energy has a Priority Services Register you can sign up to to gain extra help, which can be accessed via EDF’s Help and Support tab on the website.
Emergency numbers
As all good energy suppliers should, EDF Energy has emergency numbers on its website.
It has the 24-hour gas emergency services number: 0800 111 999. This is the number you need to call if you have any concerns regarding carbon monoxide or gas leaks.
For electrical emergencies you’d need to dial 105, which will direct you to the network distributor’s emergency number for your area. This is the number you’d call if you have any concerns over an electrical fault in your house or if there is a power cut in your area and you’d like to know more information.
Moving home
If you’re an EDF Energy customer and you are moving home, this section tells you everything you need to know, and the process that takes place. There’s an area for existing customers moving home, and an area for customers who are moving home and want to become a customer of EDF Energy.
EDF Energy extra services
Insulate your home
To improve the energy efficiency of your home in order to stop expensive hot air from leaking into the cold outdoors, EDF offers insulation services that start from just £136. They state that adding insulation to your loft, walls and floor can help you save up to £530 a year on your energy bills.
Low-carbon heat pump installation
From £3,999 EDF Energy can install low-carbon heat pumps, which are designed to replace boilers using low-carbon technology that’s four times more efficient than gas with similar running costs.
Replacement gas boilers
EDF Energy has a replacement boiler service, teaming up with BOXT, the number one rated gas installation and heating service on Trustpilot. Next day installation is available if booked before 3pm!
EDF Energy’s customer service
We’ve previously mentioned the Help and support tab on EDF’s website when we walked about extra help and customer vulnerability, which EDF caters for particularly well. There’s also a tab that provides contact details if you need to get in touch with EDF Energy for whatever reason.
There’s an array of topics you can select to take you to the appropriate areas of the site where your issue might be able to be solved. There is also a dedicated FAQs page where customers’ most popular questions have been answered, which might mean you don’t have to waste your time waiting on the phone to speak to an EDF customer service advisor.
EDF Energy’s live chat service is available for anyone who’d rather instant message on a web browser than pick up the phone and wait in a queue, too. This service is available for both customers and non-customers.
What is EDF Energy's contact number?
You might have to do a bit of digging for the EDF customer service numbers, so we thought we’d help you out and put the ones you’ll need most here for you:
General account enquiries (Mon-Fri 8-8, Saturday 8-2): 0333 200 5100
Submit a meter or make a payment (automated 24hr line): 0333 200 5108
Prepayment meter enquiries (Mon-Fri 8-8, Saturday 8-2): 0333 200 5110
Smart meter enquiries (Mon-Fri 8-8, Saturday 8-2): 0333 200 5104 (to book installation) or 0333 009 7000 (for general enquiries)
Renewing energy tariff (Mon-Fri 8-8, Saturday 8-2): 0333 200 5100
Priority services helpline (Mon-Fri 8-8, Saturday 8:30-2): 0800 269 450
In order to improve its service to its customers, EDF Energy also has an area under Help and support where you can submit a complaint if you’re unhappy about an area of EDF’s service.
EDF’s customer ratings
EDF Energy is generally regarded as one of the best energy suppliers in the UK right now. Out of over 14,000 reviews EDF has an impressive ‘Excellent’ score on Trustpilot with a 4.5 star rating.
Heard enough about EDF Energy and want to switch?
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