Energy Helpline - Help & Advice

Common questions

Got a question? Browse our extensive database of commonly asked questions

Who is Energy Helpline?

Why should I switch suppliers?

Will my energy supply be interrupted if I switch?

How do I find out my current supplier?

How long is my cooling-off period?

How long will my switch take?

Do I need to contact my current supplier if I want to switch?

What happens if I’m moving house?

Will I be charged a cancellation fee for leaving my current supplier?

Popular guides

Explore our handy help guides for a complete A-Z in switching energy suppliers

The best ways to save energy in your home

The best ways to save energy in your home

Help cut the costs of your energy bills with our simple tips.

How to compare energy tariffs

How to compare energy tariffs

This guide offers some help so you can choose the ideal energy tariff.

5 easy steps to switch with Energy Helpline

5 easy steps to switch with Energy Helpline

Here are the 5 simple steps you can take to start switching and saving with us.

Understanding your energy bill

Understanding your energy bill

This guide is here to help you better understand your energy bill.

Understanding energy tariffs

Understanding energy tariffs

Our handy guide tells you a little more about different energy tariffs.

Glossary

Glossary

Our energy glossary explains some of the main terms you're likely to hear.

My supplier has gone bust, what should I do?

My supplier has gone bust, what should I do?

Here's what to do if your energy supplier has gone out of business.

What happens if your supplier goes out of business?

What happens if your supplier goes out of business?

There are safety nets put in place to protect your supply, and to help you securely and quickly transition to a new supplier

Our guide to smart meters

Our guide to smart meters

Our guide tells you more about the world of smart meters.

Smart meters: what are they and do you need one?

Smart meters: what are they and do you need one?

Confused about smart meters? Check out our comprehensive guide.

Reading your energy meters

Reading your energy meters

We cover how to read different types of energy meters in your home.

What is the Ofgem Confidence Code?

What is the Ofgem Confidence Code?

As one of the earliest members, we help explain the Ofgem Confidence Code.

How to claim cashback from Energy Helpline

How to claim cashback from Energy Helpline

You could receive up to £40 cashback when you complete a switch!

Energy Suppliers: Our in-depth guide

Energy Suppliers: Our in-depth guide

A detailed look into several energy suppliers and the tariffs they have to offer.

Is your fixed-rate tariff ending?

Is your fixed-rate tariff ending?

Here’s what to do if your fixed price energy deal is coming to an end.

Switching with a prepayment meter

Switching with a prepayment meter

Here’s what to do if you have a prepayment meter and want to switch.

Are you owed money from your supplier?

Are you owed money from your supplier?

Here's how you can go about getting a refund if you're owed money.

The UK's 100% green energy suppliers

The UK's 100% green energy suppliers

We take a look at the suppliers offering 100% green energy.

Energy grants - what are they and who can apply?

Energy grants - what are they and who can apply?

Find out more about the current energy grant schemes.

The Energy Switch Guarantee

The Energy Switch Guarantee

Learn more about this guarantee offering you great peace of mind.

What is Economy 7?

What is Economy 7?

Our guide tells you everything you need to know about Economy 7.

Energy price cap April 2020: what you need to know

Energy price cap April 2020: what you need to know

Here's everything you need to know about the April 2020 price cap change.

What is the Ofgem energy price cap?

What is the Ofgem energy price cap?

Our guide tells you all you need to know about the energy price cap, how it works and whether or not you’re likely to save money.

The cost of Christmas past

The cost of Christmas past

How much is your Christmas energy actually costing you, and are you paying more than you did 10 or 20 years ago?

Warm Home Discount - What is it and how can I sign up?

Warm Home Discount - What is it and how can I sign up?

Think you're eligible for the Warm Home Discount? Find out for sure with our guide.

Switch your energy in minutes - save up to £* a year

A service you can trust

Ofgem confidence code stamp

How switching works

Enter your details
Answer a few quick questions and then we can find you some great energy deals based on your location and usage.
Compare the best deals
Once we’ve got your prices we’ll help you compare the best ones, and we can answer any questions you have too.
We’ll handle the switch
With us there’s no obligation, but if you want to take one of the energy deals then we’ll handle it all for you free of charge.