Popular guides
Explore our handy help guides for a complete A-Z in switching energy suppliers
The average gas and electric bills in the UK
We’re here to help you understand how much you should be paying for your energy.
Should I Fix My Energy Until 2024?
Is fixing your energy still worth it?
Energy price cap April 2022: What you need to know
Here's everything you need to know about the April 2022 price cap change.
Energy price rises 2022: What are your options?
With the price cap set to go up and prices already sky-high, we take you through some scenarios.
Energy price cap unwrapped - what does the cap mean for you?
It’s supposedly a safety net, but what does it really mean and does it affect you?
Why has my energy supplier changed my Direct Debit?
Energy Helpline’s guide on what you can do if your energy supplier raises your monthly Direct Debit.
How do I find out my energy supplier?
It's important information you'll need if you decide to switch to a new deal.
What is an EPC? Energy Performance Certificates explained
Your EPC FAQs answered here.
UK Energy Crisis: Stick or switch?
Energy prices are at an unprecedented high, so what are your options?
What can I do about rising energy costs?
We can help keep you up-to-date on the situation so you can take advantage of any improvements.
Why have energy deals disappeared?
We explain why energy-switchers are struggling to find any deals.
Energy Helpline's Energy Bill of the Future
We take a look at what energy bills might look like in the future.
Energy Deals: Our Essential Fact Checker
Prices up, savings down... we take a look at the facts and show you why it's still worth switching.
Price cap increase: How far does £139 go?
We have taken a look at how far £139 could go in your home.
The history of Ofgem's energy price cap
August 2021 saw the price cap increase by £139.
How to recognise fraudulent emails from energy suppliers
Identifying a fake is so much easier once you know what signs to look for.
A Guide to Global Internet Energy Usage
What does it take to power our online habits and consumption?
The Energy Switching Collective 2021: It’s easier than you think
Confused about the energy collective? Here's everything you need to know about how to get involved - free!
Tado vs Hive: Which smart thermostat is best?
Our comprehensive guide to the two most popular smart thermostats on the market.
What is a feed-in tariff?
The feed-in tariff is now the export tariff - so what’s changed?
Should I get a fixed energy tariff?
We explore the pros and cons of this type of deal.
A guide to the Cold Weather Payment
All your questions about the Cold Weather Payment answered.
SSE vs. EDF Energy: Compare the suppliers
We take a look what each supplier has to offer and how they stack up against each.
Octopus energy vs. OVO energy: Compare the suppliers
Can't decide between Octopus and OVO Energy? We'll help you choose.
Underfloor heating: the pros and cons
Thinking about investing in underfloor heating? Check out our complete guide.
Dual fuel or single fuel range: What suits your home?
We're going to help you figure out what's best for you and your home.
How to change your energy supplier
An energy switch with us is both free of charge and free of hassle.
How to save energy: Energy-saving tips for the home
Help cut the costs of your energy bills with our simple tips.
Should I get a smart meter? A complete buyer's guide
Still undecided about whether to have a smart meter installed? We can help.
Energy switching mythbusted
Energy switching can often seem more complicated than it actually is. With our guide, we'll bust some of the biggest switching myths.
Hive vs Nest Thermostat, which is best?
Power your home with 21st century technology.
Octopus Energy or SSE? Advice on choosing your energy supplier
Helping you choose between two great suppliers.
How to read your smart meter: Step-by-step
With this guide, we’ll take you through how to get a meter reading from your smart meter.
What green energy tariffs are available in the UK?
People are going green for good.
A step-by-step guide to setting up gas and electricity in a new home
The process is incredibly simple once you know how.
Bulb or Scottish Power? Advice on choosing your energy supplier
Helping you make those difficult decisions.
What is the Green Homes Grant?
We break down the Green Homes Grant.
Warm Home Discount Scheme - What is it and how can I sign up?
Think you're eligible for the Warm Home Discount? Find out for sure with our guide.
How to use the Green Homes Grant
We take a look at what energy-efficient improvements the government's new scheme covers.
Bulb vs Octopus: Which Green Energy Supplier is Best?
Looking for a green energy supplier? Bulb and Octopus are two of the best, but we've covered some key differences.
A complete guide to the UK Winter Fuel Payment
We answer every question you have on the Winter Fuel Payment.
What is Economy 10?
Our guide explains all you need to know about the Economy 10 tariff.
How do I avoid exit fees when switching energy?
You won't be charged if you switch energy within the last 49 days of your contract.
Understanding your energy bill
This guide is here to help you better understand your energy bill.
Understanding your energy bill: British Gas
Our simple guide to help British Gas customers understand their bills.
Understanding your energy bill: E.ON
Our simple guide to help E.ON customers understand their bills.
Understanding your energy bill: Scottish Power
Our simple guide to help Scottish Power customers understand their bills.
Understanding your energy bill: SSE
Our simple guide to help SSE customers understand their bills.
Understanding your energy bill: Bulb
Our simple guide to help Bulb customers understand their bills.
Understanding your energy bill: EDF
Our simple guide to help EDF customers understand their bills.
Understanding your energy bill: npower
Our simple guide to help npower customers understand their bills.
Your meter supply numbers explained
We’re here to help you make sense of your utility bill.
The best energy suppliers in the UK
A full supplier table to help you choose your next supplier.
What are unit rates and standing charges?
We help explain the difference.
When is the best time to switch energy?
Find the time to switch that suits you.
The Difference Between Fixed And Variable Tariffs
Getting to know two of the most popular energy tariffs.
How to compare energy tariffs
This guide offers some help so you can choose the ideal energy tariff.
5 easy steps to switch with Energy Helpline
Here are the 5 simple steps you can take to start switching and saving with us.
Understanding energy tariffs
Our handy guide tells you a little more about different energy tariffs.
Glossary
Our energy glossary explains some of the main terms you're likely to hear.
My supplier has gone bust, what should I do?
Here's what to do if your energy supplier has gone out of business.
What happens if your supplier goes out of business?
There are safety nets put in place to protect your supply, and to help you securely and quickly transition to a new supplier
How to read your electric and gas meters: Step-by-step
Gas and electric meters come in many different forms, so here's how to read each type.
What is the Ofgem Confidence Code?
Energy Helpline helps explain the Ofgem Confidence Code.
How to claim cashback from Energy Helpline
You could receive up to £40 cashback when you complete a switch!
Energy Suppliers: Our in-depth guide
A detailed look into several energy suppliers and the tariffs they have to offer.
Is your fixed-rate tariff ending?
Here’s what to do if your fixed price energy deal is coming to an end.
Switching with a prepayment meter
Here’s what to do if you have a prepayment meter and want to switch.
Are you owed money from your supplier?
Here's how you can go about getting a refund if you're owed money.
Compare the UK's Best Green Energy Suppliers & Switch Today
We take a look at the suppliers offering green energy.
Energy grants - what are they and who can apply?
Find out more about the current energy grant schemes.
The Energy Switch Guarantee
Learn more about this guarantee offering you great peace of mind.
What is Economy 7?
Our guide tells you everything you need to know about Economy 7.
What is the Ofgem energy price cap?
Our guide tells you all you need to know about the energy price cap, how it works and whether or not you’re likely to save money.
The cost of Christmas past
How much is your Christmas energy actually costing you, and are you paying more than you did 10 or 20 years ago?
Common questions
Got a question? Browse our extensive database of commonly asked questions
A service you can trust
How switching works
Enter your details
Answer a few quick questions and then we can find you some great energy deals based on your location and usage.
Compare the best deals
Once we’ve got your prices we’ll help you compare the best ones, and we can answer any questions you have too.
We’ll handle the switch
With us there’s no obligation, but if you want to take one of the energy deals then we’ll handle it all for you free of charge.
